Terms of service

1. The service

Kitipoi lets businesses create AI agents that chat with their customers, answer questions from information the business provides, show the business's catalogue and pass on order requests. Our Privacy policy explains how we handle personal data and forms part of these terms.

2. Business accounts

• Accounts are created by us on request. Keep your sign-in details secure; you're responsible for activity on your account.
• You're responsible for the information, catalogue, prices and photos you add, and for keeping them accurate, lawful and yours to use.
• You decide how your agent behaves and who can chat with it, and you're responsible for your dealings with your customers, including accepting, fulfilling and charging for orders.
• Your customers' personal data is yours to be responsible for. We process it on your behalf to provide the service, and you must have a lawful basis for collecting it and handle it in line with applicable data protection law.
• Usage limits apply, such as a daily number of chat messages and context builds.

3. Customers

• You sign in to a chat with your Google account. You must be at least 18, or use the service with a parent's or guardian's permission.
• An order you send is a request to the business, not a purchase from us. The business decides whether to accept it, and the price, payment, delivery and any refund are between you and the business.
• We aren't a party to your dealings with a business and aren't responsible for its products, services or conduct.

4. AI-generated replies

Agents reply using an AI model. Replies are based on what the business provides but can be wrong, out of date or incomplete. Don't rely on them for anything important without checking with the business, and don't treat them as professional advice.

5. Acceptable use

You must not:

• Break the law, or use Kitipoi for fraud, harassment, or content that is unlawful, harmful or infringes others' rights.
• Try to access accounts, data or systems that aren't yours, or get around security, usage limits or access settings.
• Overload, disrupt or reverse-engineer the service, or access it with automated tools beyond normal use.
• Try to make an agent produce harmful content or reveal information it shouldn't.

6. Your content and ours

You keep ownership of the content you provide, such as business details, catalogue items, photos and messages. You allow us to store, process and display it as needed to run the service for you.

Kitipoi itself, including its software, design and brand, belongs to us or our licensors. These terms don't give you any rights to it beyond using the service.

7. Third-party services

Kitipoi relies on third parties, including Google for sign-in and AI replies, and our hosting, storage and email providers. Their services are subject to their own terms, and we aren't responsible for them.

8. Availability and changes

We work to keep Kitipoi available, but we don't guarantee it will be uninterrupted or error-free. We may change, add or remove features, and will give reasonable notice of changes that significantly affect business accounts where we can.

9. Disclaimers

Except as required by law, the service is provided "as is" and "as available", without warranties of any kind, including that it is fit for a particular purpose or that AI replies are accurate.

10. Limitation of liability

To the extent the law allows, we aren't liable for indirect or consequential loss, loss of profits, data or business, or for the acts of businesses, customers or third-party services. Nothing in these terms limits liability that can't be limited by law.

11. Suspension and termination

We may suspend or end access to Kitipoi if you break these terms, if we need to protect users or the service, or if the law requires it. A business may ask us to close its account at any time. Sections that by their nature should survive, such as those on content, disclaimers and liability, continue after termination.

12. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai, which have jurisdiction over any dispute, unless the law where you live gives you the right to bring a claim there.

13. Changes to these terms

We may update these terms. We'll change the date at the top and tell business accounts about significant changes in advance. Continuing to use Kitipoi after a change means you accept the new terms.

14. Contact

Please feel free to contact us via email sales@kitipoi.com for enquiries and support.